2.1. Minimum Tickets
Charter Flights organised by Skye Pet Travel are demand based and will be subject to a minimum number of Tickets sold. Your Flight will be confirmed once the required number of Tickets are reached for Your Flight. You acknowledge and agree that this is a private Charter operation and not a standard commercial Flight and accept that there may be inherent risks involved with private Charter Flights that may not exist with standard commercial Flight operations and that We are unable to make guarantees in relation to the timing and the actual departure of this Flight.
2.1.2. If the Flight as set out in Your Booking Confirmation does not reach the minimum Ticket numbers required, Skye Pet Travel may cancel or postpone the Flight. This will be confirmed no later than 4 Weeks in advance of departure. In the event of the Flight being cancelled or postponed due to not meeting minimum ticket numbers, a refund of the ticket price paid, excluding any payment transaction surcharges incurred or re-accommodation to the postponed Flight date will be offered.
Bookings are for Flight only and do not include any fees associated with export/import of Pets. Skye Pet Travel is not responsible for ensuring Pets are eligible for export/import to/from the departure and arrival location and compliance will be solely the Passengers responsibility. It is recommended that You engage with a Pet travel agent from Your exporting country for assistance.
2.3 Additional Assistance
If We provide any assistance to You in connection with the Charter Flight such as Pet import/export information, You will remain responsible for such matters.
3.1. The Terms and Conditions (referred to as the “Booking Terms and Conditions”) are the Terms and Conditions referred to in the Booking Confirmation and comprise the entirety of the Terms and Conditions in connection with Skye Pet Travel Charter Flights. If these Terms and Conditions need to be changed for the operation of any Flight, You will receive an updated document containing the updated Terms and Conditions.
3.2. The subject of the Booking Confirmation is the transport of Passengers and/or goods from the point of departure to the point of destination as stated in the confirmation.
3.3. These Terms and Conditions are governed by the law of Western Australia, Australia and You agree to submit to the non-exclusive jurisdiction of the courts of Western Australia, Australia.
4.1 Passenger travel advisory services are not included in the price of Your Booking. It is Your sole responsibility to make all travel arrangements and to ensure You adhere to all laws, regulations, and orders of the countries You are travelling from/to, such as:
4.1.1. Skye Pet Travel assume no responsibility for informing Passengers of said requirements nor, the consequences of non-compliance by any Passenger. Any assistance We provide for the above aspects of Your travel does not relieve You of responsibility to these matters.
4.2. Travel Insurance
As our liability to You is limited and because travel involves many risks, You may choose to purchase travel insurance.
5.1 Making a Booking
A Booking for a Flight is made when recorded as accepted and confirmed by Us. We will provide You with written Booking Confirmation of Your Booking.
We do not accept any responsibility for any loss You may incur if You make arrangements for travel on a Skye Pet Travel organised Flight through anyone other than Us.
5.2. Booking inclusions
The Booking as set out in the Booking Confirmation is for Flight only. The ticket price excludes all other costs incurred to the Passenger, including but not limited to Pet import/export and quarantine fees where applicable. Unless other inclusions are clearly stated.
5.3 Seating Selection and Allocation
Although We will try to accommodate Your seating choice, We do not guarantee You any particular seat. We may need to change Your seat at any time, even after You have boarded the Aircraft, for operational, safety or security reasons.
6.1. Payments and Surcharges
Bookings will be confirmed via payment of the Ticket. Skye Pet Travel accepts payment via direct bank transfer, debit, and credit cards. Payments are subject to applicable Transaction Surcharges charged for payments processed via the payment platform Stripe as incurred to Skye Pet Travel. These Transaction Surcharges will be passed on at cost price directly to the Passenger.
Payments by Credit Card and Debit Card
6.1.2. Payment via Debit/Credit Card (Australian) - 1.75% surcharge fee of total ticket cost.
6.1.3. Payment via Debit/Credit Card (International) - 2.9% surcharge fee of total ticket cost.
Payments via Bank Transfer
6.1.4. Payment via bank transfer will incur no fee. Passengers may incur fees as charged by Your own financial provider.
6.1.5. Once full payment is received, for each Booking, Skye Pet Travel will issue a Booking Confirmation and payment receipt.
All prices are listed and payable in United States Dollars (USD) unless another currency is indicated by Skye Pet Travel.
7.1. Baggage allowances are defined in the Booking Confirmation. If the Passenger brings more than Their Baggage allowance, the Operators crew may decide not to carry individual pieces of Baggage. Each individual piece of hold Baggage may not weigh more than 20 kg. The total weight of all Baggage may not exceed a given limit which is stated in the Booking Confirmation.
7.2. The Operator may set limits for the quantity, Weight, and dimensions of Cabin Baggage. In all cases the Cabin Baggage must fit in the cabin without blocking escape routes or emergency exits. If the Cabin Baggage does not meet these requirements, it will be considered Hold Baggage.
8.1. Even if You have a Booking confirmed, We reserve all rights to refuse the boarding of any Passenger or remove any Passenger from the Flight, without any liability to Us, if We consider it is in the best interests of the Flight’s operation and the safety of other Passengers and crew.
9.1. The Operator Captain shall at all times be entitled to take all necessary measures at Their sole discretion including but not limited to whether or not the Flight is operated, how the Flight is operated, seating and Baggage placement and whether the behaviour or the physical or mental condition of a Passenger requires extraordinary action by the Operators Crew.
9.2. Conduct on Board
To maximise Passenger comfort, safety, and security, You must comply and obey all instructions given by any Crew member on Your Flight with Us.
9.3. Control of Passengers
We will take all reasonable steps to maintain the comfort, safety, and security of all Passengers. We may remove You from any Flight at any destination, for example if You:
9.4. Failure to comply / unacceptable behaviour.
Failure to do so may result in the cancellation of Your Booking of a Flight which is not underway or diversion of a Flight in progress If We reasonably consider it necessary,
9.5 Diversion Cost Caused by Unacceptable Behaviour
If the Operator diverts the Aircraft to an unscheduled destination as a result of Your failure to comply with the requirements set out in these Terms and Conditions or as conduct described in 10.3., You will be liable for any reasonable costs of the diversion.
9.6. Damages to the Aircraft
Damage to Aircraft caused through negligence or purposeful behaviour as per the sole opinion of the Captain, will be the responsibility of the Passenger. Skye Pet Travel will invoice for any such Damage to Aircraft and will typically include photographic evidence of the damages caused where possible.
10.1. The Operator may also refuse to allow a Passenger onto a Flight if:
11.1. In the event of unexpected or unforeseen restrictions or issues causing delays, The Operator reserves the right to reschedule a Flight at short notice. This may include taking off or landing from the closest available alternative airport. Skye Pet Travel will promptly notify all Passengers of any such changes.
11.2. Furthermore, The Operator retains the right to postpone or redirect a Flight at any time if it becomes impossible to perform the Flight due to Force Majeure circumstances. Force Majeure refers to any event beyond the control of the designated Aircraft operator that hinders their ability to fulfill the services outlined in the Booking Confirmation. These events may include war, warlike events, infringements of a country's neutrality, insurrection, civil war, civil unrest, riots, sabotage, strikes, blockades, lockouts, quarantine, hijacking, terrorist actions, requisition, confiscation, expropriation, seizure, adverse Weather conditions, or any other Force Majeure event of any nature. Technical reasons, detention, or similar measures, accidents with the Aircraft, or situations where the safety of the Passengers or the Aircraft's crew is reasonably at risk, are also covered under Force Majeure, as determined by the Captain or the Aircraft operators' personnel.
Skye Pet Travel cannot be held liable for any damages that Passengers may incur for delays or cancellations as a result of Force Majeure events.
12.1 See the Skye Pet Travel Pet Policy and Pet Acceptance and Liability Form for information on the carriage of Pets.
13.1. Tickets are non-refundable. Refunds will not be given for booking cancellations or changes made by You after the Ticket deposit, part payment and/or full payment has been made. A no-show will be considered a Passenger cancellation, and no refund will be given.
14.1. To the maximum extent permitted by law, We exclude any and all liability for any losses of whatsoever nature that may arise in connection with this Charter Flight, and future intended Flights, and by agreeing to these Terms and Conditions, You hereby release Us from any such liability.
14.2. If a law provides a guarantee or warranty that cannot be excluded, to the extent permitted by law, any liability for a breach of the guarantee or warranty will be limited to either supply of the goods or services again, or payment of the cost of having the same goods and service supplied again, as determined by Us.
14.3. Further, in the event You breach these Terms and Conditions, We will not be liable for any losses whatsoever and You agree to indemnify Us for any losses whatsoever that We may suffer as a result of Your breach of these Terms and Conditions.
Our name is Skye Pet Travel pty ltd. Our registered business address is AMP Tower, Level 28, 140 St Georges Terrace, Perth, Western Australia, 6000, Australia. Our phone number in Australia is +61 418 978 371.
As an Australian-owned business, Skye Pet Travel acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.
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